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What forms of payment do you accept?
We are proud to accept Visa, MasterCard, American Express, and Discover. We also accept PayPal on all transactions.
Is it safe
to use my credit card?
Yes. Ordering online at CARLSGOLFLAND.COM is safe. Our Secure Server
guarantees that online credit card transactions at CARLSGOLFLAND.COM
are encrypted so that sensitive information is transmitted securely.
Also, for your protection, we use an AVS verification system to prevent
misuse of your credit card.
Can
I place orders with you and not put my credit card on line?
Yes. If you feel more comfortable calling in your order, contact
one of our representatives at 1-877-41-CARLS (1-877-412-2757) during
business hours (9:00 a.m. – 7:00 p.m. EST), or leave us a message after
hours and we will attempt to contact you within 24 hours of receipt
of your message. Remember that we are a real live golf store, not just
an internet company! You can call us and ask all golf related questions...
Fax orders to 1-248-335-4150.
Be sure to include all necessary information on your fax (i.e. items
ordered, quantity, contact information-including a phone number where
we can reach you, shipping address, billing address, credit card number
and expiration date).
I’m
looking for something I can’t seem to find. Like a lost club, a longer
club or flat lie can you help me?
Yes.
Carl’s Golfland is one of the largest specialty golf retailers in the
world. We can order individual irons or special custom fitted clubs
for you. We work with the top manufacturers and in golf and order customs clubs daily. Just E-mail
us at email@carlsgolfland.com
or call us at 1-877-41-CARLS for more info regarding pricing and availability.
Who pays
for shipping the product to me?
Carl's Golfand offers *Free Ground Shipping on orders over $99 everday (no coupons or promotions)
Shipping charges are automatically calculated for you when you place
your order online and the charge is included in your total. If you do
not choose an upgraded method of shipment we will automatically ship
your order UPS Ground; however, you may select the upgrade to 2nd
day or next day service. Note: Free Shipping does NOT apply to Ping products!
What is
your return policy?
Return authorization is required from CARLSGOLFLAND.COM for any returned
merchandise. All merchandise may be returned within 30 days and must
be in new, unused condition for a 100% refund or exchange (excluding
shipping costs). Special Order and custom items are not returnable
under any circumstances.
No returns, of any type, will be accepted without a Return Authorization number. Please email us at service@carlsgolfland.com or give a call at 248-335-8095. Please have your order number ready when calling.
What happens with mis-priced
items?
In the event an item is mis-priced, we will attempt to notify you before
shipment. Our buyers and competitive specialists make every reasonable
effort to insure our online store prices are accurate and competitive.
We shop our competitors daily to assure that you are getting the best
value in golf equipment.
However, due to our massive product offering
and our dedication to offer you the lowest online prices, please understand
errors can occur. For this reason, CARLSGOLFLAND.COM will make every
reasonable effort to correct mis-marked items immediately and has the
right not to honor orders that contain gross technical inaccuracies
or typographical errors.
Are all products available for
overnight shipping?
Yes, for "in stock" products. Same-day shipping is available
on orders placed by noon EST Mon-Fri, if the product is in stock at
the time the order is received at the warehouse.
Sorry, we cannot ship
on Saturday or Sunday.
Can you ship my order in partial
shipments if one of the items I am ordering is not available right away?
Yes. We do make every effort to ship complete orders although we can
process partial shipments; however, additional shipping charges may
apply. We will contact you as soon as possible if an item is backordered.
Is your
pricing comparable to other golf retailers?
As one of the largest Golf Specialty Retailers in the country, Carl’s
Golfland offers you exceptional service, the largest selection and the
BEST pricing.
We are your "Full Service Dealer"
for golf-related products and services. You can consistently find low
prices on all your golf equipment needs and safely purchase them online.
What
about security?
All credit card purchases you make are backed by our Secure Server Shopping.
And
CERTIFIED by VeriSign. We assure you that ordering online is safe. We use Secure Socket Layer
(SSL) the industry standard and among the best software available today
for secure commerce transactions. All personal information submitted
to us is encrypted so that sensitive information is transmitted securely
over the Internet. The information is then downloaded to our POS system
for processing.
Carlsgolfland.com is also a McAfee Secure site. It is tested daily to ensure the best security for our customers.
When will my order ship?
All in-stock orders placed by Noon EST will ship that same day. Orders placed after Noon EST will be shipping the next business day. Note: Orders placed after Noon EST on Friday will not be shipping until Monday as UPS does not pickup on the weekends.
If an item is backordered or out of stock we will contact you within 1 business day and let you know the availability. Items "shipping directly from the manufactuer" may take up to 5 days to ship.
How can I track my order?
All tracking information will be emailed to customers daily once our UPS pickup has arrived. Tracking numbers will be sent out at 5pm EST everyday. Note: It may take up to 24 hours for tracking information to be updated once we send the information to UPS.com
We send out hundreds of orders everyday and work very hard to provide tracking information for the convienence of our customers.
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