Help zone

Credit Cards
We accept Visa, MasterCard, American Express, and Discover.   Please be sure to provide your exact billing address, telephone number, the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing your order.

PayPal

								
								
 We accept PayPal and will ship to any confirmed PayPal address.  

							
	

Sales Tax, Duties and Taxes
CARLSGOLFLAND.COM shall charge the applicable sales tax for orders to be delivered to addresses within Michigan. Each customer shall be solely responsible for all sales taxes, or other charges such as international duties and taxes on orders shipped to any other state or country.

Shipping & Delivery Options
We will ship your product to you by the best method available for your specific needs. You have the option of next day, second day or ground shipping. Shipping charges are automatically calculated for you when placing an order. Shipping charges are calculated based on the total weight of all the items in your order. Same Day Shipping is available on orders placed by 10:00 AM EST Mon-Fri, if the product is in stock at the time the order is received at the warehouse.

CARLSGOLFLAND.COM does not ship on Saturday or Sunday.

NOTE: Due to shipper restrictions we cannot deliver to P.O. Boxes.

Please note that 2nd Day Air and Next Day Air service is not available to P.O. Boxes, the U.S. Virgin Islands, Guam, or APO/FPO addresses. Standard shipping is via UPS.  E-mail shipping or delivery questions to: carlsservice@carlsgolfland.com or call 1-877-41-CARLS (1-877-412-2757).

CARLSGOLFLAND.COM is not responsible for non-delivery, mis-shipment and/or re-shipment of packages due to inaccurate, incorrect or incomplete shipping/billing information that you provide. Returned, re-sent and/or misdirected orders may be charged additional shipping, handling, and/or return fees in addition to any of the original fees.

Order Status & Tracking
We will notify you, via e-mail, once your order has been shipped and provide a UPS tracking number for you to check the status of your order. Of course, our customer service agents are always available to answer any questions you may have regarding your order. E-mail questions to: carlsservice@carlsgolfland.com or call 1-877-41-CARLS (1-877-412-2757).  

Back Orders and Special Orders
At CARLSGOLFLAND.COM we automatically update our online store so that we may offer our customers the most up-to-date products at the best prices available. Due to the popularity of some products, we may not always have an item in stock.

We will accept orders for out of stock items and special order items to ensure that you will be the first to receive the item once it becomes available. If an item in your order is not in stock, it will be placed on backorder and shipped via the shipping method you have selected once the item becomes available.

International Customers
E-mail carlsservice@carlsgolfland.com For Details.

Return/Replacement and Exchange Policy
No returns, of any type, will be accepted without a Return Approval number.

CARLSGOLFLAND.COM is confident in the quality of our products. If you have received a defective product please contact our returns department within 30 days by email (carlsserivce@carlsgolfland.com) or by phone at 1-877-41-CARLS (1-877-412-2757) to request a replacement.

Please have the following information at hand when requesting a replacement (refer to packing slip):
1. Order Number
2. Product SKU or Part Number
3. Bill-to Zip Code
4. Bill-to Phone Number

Please refer to the following instructions when sending your original item back:
1. All items must be in original, unused condition with all original packing material, manuals and registration card(s).
2. Remember to include your packing slip from the original order.
3. You must write your Return Approval number on the outside of the package.
4. Return your package to the address listed below. You must send your package(s) via UPS, Federal Express, or other delivery service with tracking information. (Don’t send your package(s) via the U.S. Mail.)
5. All shipping and handling must be prepaid by the customer.

Return Address:
CARLSGOLFLAND.COM Returns-RA#____
1976 S. Telegraph Rd
Bloomfield Hills, MI 48302

Note: The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.

Warranty Information
CARLSGOLFLAND.COM's products are backed by each manufacturer's individual service and support product warranties. Should a defect in workmanship or materials occur after purchase, we will send your product back to the manufacturer for replacement or repair without delay. In some cases if a product is out of warranty the manufacturer may have charges associated with the repair. We will notify you of any charges before the product is repaired. This  policy does not cover product failure or damage due to improper treatment or usage.

Please contact customer service before you make a return. No returns will be accepted without an accompanying return authorization number and a copy of the original invoice.

Credits
Even though we initiate your credit immediately upon receipt of your return, the credit process generally takes 1-5 business days to process. Depending on your bank's internal policies, the credit may take longer to post to your credit card account. Please contact us if you are experiencing a delay in posting the credit to your account.

Repairs
Please contact our golf service department at 1-248-335-8095 to speak with a representative who can assist you in determining repair needs for equipment purchased at CARLSGOLFLAND.COM

Copyright
All materials appearing anywhere on CARLSGOLFLAND.COM’s internet site are protected by copyright laws and treaty provisions. The copyright on such materials and content is held by CARLSGOLFLAND.COM, Carl’s Golfland Inc or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by CARLSGOLFLAND.COM, Carl’s Golfland Inc.  All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on CARLSGOLFLAND.COM’s Internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser, upon receipt of goods. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void. If you have any questions, please inquire. Any and all liability is only for the products purchased.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CARLSGOLFLAND.COM reserves the right, at any time after receipt of your order and without prior notice to you, to supply less than the quantity you ordered of any item. In order to protect the interests of our customer’s, all orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud department. We may require additional verifications or information before accepting any order.

Trademarks/Servicemarks
All trademarks or service marks are property of their respective owners. CARLSGOLFLAND.COM, is a  service mark of CARL’S GOLFLAND Incorporated.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CARLSGOLFLAND.COM shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CARLSGOLFLAND.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CARLSGOLFLAND.COM shall immediately issue a credit to your credit card account in the amount of the incorrect price.