FREE RETURNS
At Carl’s Golfland, our first concern is your 100% satisfaction. That’s why we offer the best return policy in all of golf - FREE RETURNS on purchases made directly on carlsgolfland.com, over the phone or in-store with us! If you are not completely satisfied with your purchase, return it to us within 30 days of purchase FOR FREE, and you will receive a full refund of your original purchase price. FREE RETURNS only applies for shipments within the continental United States.
REMEMBER: Items MUST be New & Unused to be eligible for a refund or exchange. This includes hitting a club on the range just a few times
If you want to exchange an item for whatever reason (size, color, etc), you must return the original item using this service and re-buy the desired item using the normal purchase method on carlsgolfland.com.
The following products may NOT be returned:
- Special orders
- Custom golf clubs
- Personalized items
- Adidas Blem Pants
- Returns must be completed within 30 days of your receipt of the merchandise.
- Note: If the purchased merchandise qualified for one of our “Buy More” promotions, and you’ve decided to return one or more of those items, your promotional discount will be adjusted when processing your refund. Example –You purchased 2 sale shoes for $49.99 and received $5 off each pair ($44.99 x 2 = $89.98). If you choose to return 1 pair for a refund, your promotional pricing will no longer apply as only 1 pair was kept. You’d receive a $39.99 refund (Original Shoe Price $49.99 – Total Promotional Discount $10 = $39.99).
- Products may also be returned to any Carl’s Golfland store. If you purchase online you can return in the store or ship it back to us.
- Please use the form on our Free Returns Page to generate your FREE return label. Once you have completed the form you can either print the label at that time or have it emailed to yourself to print at a later time. All fields marked with a diamond are required must be completed.
- In order to assure a full and timely refund you must send the NEW / UNUSED product back in its original packaging or similar new packaging with all supporting items that came with it (such as head cover, wrench, etc.) and a copy of your original invoice. You will be charged for any missing items not returned.
- If an item sent back for return is deemed to have been used and cannot be sold as new we will have to pro-rate the value of your refund or refuse the item upon arrival.
- By using the free returns service you agree to all of the above terms and conditions.
HOLIDAY RETURNS – CARL’S MAKES IT EASY
In the heat of the holiday season, at Carl’s Golfland, we hear your concerns. Along with our guaranteed lowest prices, 30 day price protection and unparalleled selection, we offer FREE RETURNS sitewide on item’s purchased directly on carlsgolfland.com, over the phone, or with us in-store. What’s that mean? You can shop with confidence this holiday season and we’ll do the heavy lifting! Whether you’re a gift giver or wanted to buy something nice for yourself this holiday season, if it doesn’t work out, simply flip over your invoice for our easy-to-follow return instructions. Print your FREE UPS Return label here and send back your item on us. As soon as your item arrives at our facility, you can expect your refund or exchange to be processed within 2-3 business days. Most items arrive back at our facility within 1-3 business days of you dropping it off at your local UPS pick-up point.
Another great feature of Carl’s Golfland during the holiday season is our extended holiday returns. That’s right! Our typical 30-day return period is extended out through Jan 31st on purchases made on or after Nov. 1st. So not only are you getting a FREE return, you don’t have to rush. No worrying about pushing through those lines to return your item on December 26th. Simply send your merchandise back and we’ll process your refund/exchange and you’ll be set! In your time, on our dime! It’s that easy.