CUSTOMER SERVICE

Carl's Golfland will not sell your information or use your personal information unnecessarily. Your information is used strictly to benefit you, our customer, for product updates and order information. Please see our PRIVACY POLICY for how your information is used.

Carl's Golfland takes security very seriously and strives to implement the highest standards in online fraud prevention to best protect our customers from today's online risks.

With our EVERYDAY FREE RETURNS, it's easy to see that we've got you covered. Simply visit our RETURNS page to obtain detailed information as to whether or not you qualify for a return.

Fill out our easy-to-understand returns form to obtain a pre-paid UPS label to have your stuff sent back...that's it! Our speedy return's department will be sure to process your refund within 1-2 business days upon arrival. *Helpful Hint* Keep your tracking information handy to see when your package arrives that way you'll know when to expect your refund.

In order to exchange your merchandise, be sure to send your product back to our facility using our EVERYDAY FREE RETURNS process. Whenever convenient for you, replace your order for the correct/desired product. We'll be issuing a refund for your returned merchandise within 1-2 business days of its' arrival. You can also wait to receive your refund first before placing...it's totally up to you. Have additional questions? See our RETURNS page for more.

When you shop at Carl's, we want you to know you're getting the lowest price anywhere! We make your buying decisions easy so you don't have to do all the shopping around. We also feature a 30-day Price Protection Guarantee and Price Matching Policy to make sure you're covered if we slash a price or if our competitors pull a fast one on us! See our LOW PRICE GUARANTEE here.

We accept all major Credit Cards, PayPal, Apple Pay, and Affirm. If you are having trouble placing your order online, give us a call, we can do it right over the phone as well! Buy now, pay later? Absolutely - we also offer PayPal Pay In 4, which is an interest free, 4-part payment plan. PayPal Pay In 4 is available in most states, but for more information CLICK HERE. Affirm is now available Affirm Information

We also accept Carl's Golfland Gift Cards. Please enter the gift card number at checkout to redeem. Carl's Golfland Gift cards do NOT expire and never depreciate in value.

We work hard with our vendors to offer you the guaranteed lowest prices vs. any of our competitors and never hesitate to slash prices! See our LOW PRICE GUARANTEE page for more information. Our 30-day price protection policy is in-place to help with that as well. Be confident purchasing from Carl's as we are always the pricing leader when it comes to your golfing needs.

Carl's Golfland currently doesn't offer any sort of online coupons, but we do run promotions from time-to-time. Generally, any promotion we offer will automatically be applied to your cart to make your shopping experience as seamless as possible and to give you peace-of-mind. Some manufacturer restrictions may apply so please read the fine print to see if you qualify.

Despite our efforts, the information on the "website" may occasionally be inaccurate, incomplete or out-of-date. In the event of a pricing error or discrepancy on our site with respect to products or services, we reserve the right to cancel any orders (or partial orders) for such products or services.

Our customer service hours vary by season, but we can typically be reached by phone between 9am EST and 5pm EST. You can also reach us through our CONTACT US page. Fill out a brief inquiry and send it over with any pertinent information. We'll be sure to get back with you within 1 business day.

The following apparel, clubs, bag and/or shoe brands are excluded from any coupon instant savings: Asics, Callaway, Cleveland, Srixon, Detroit Putter Co, FootJoy, Johnnie-O, Levelwear, LA Golf putters, Mizuno, Ping, Straight Down Mizzen & Main, Under Armour, Taylormade, Wilson, XXIO, Titleist, Tour Edge, Jamie Sadock, JoFit, Tail Activewear, G/FORE, Ecco, Wilson, BagBoy/Datrek, Jones, Mizuno, Barstool, Lucky In Love, Sun Mountain, Peter Millar, Breezy, Greyson, melin, Municipal, Extracurricular, Swannies, Bettinardi, Odyssey, LAB Golf, Never Compromise, Toulon Golf, Evnroll, Kradul, Subtle Patriot, Sunday Golf, Golf Travel Bags and more

Orders placed with Carl's Golfland will be shipped within 1 business day! In the rare instance of an out-of-stock item, one of our customer service representatives will be in touch with you to discuss options or course of action.

Absolutely! As soon as your product is picked up by the carrier (generally around 5pm EST), emails are automatically uploaded to your order and emailed to you! As long as you have your email address typed into your order correctly, you'll get one. If you don't, be sure to check in your SPAM folder. Every so often we see these emails end up there.

The answer to this question is largely based on the type of shipping you selected upon checkout and where you're located. If you chose standard shipping, see the map on our SHIPPING page. If you chose an expedited shipping service (UPS Next Day Air, 2 Day Air, 3 Day Select), your package is guaranteed to be delivered in that amount of time. Please note the first business day is the first business day AFTER your package ships. Example: If you place your order on Friday with Next Day Air Service, your package will ship the next business day (Monday) with overnight service, arriving on Tuesday.

If you received your tracking number email, simply plug that number into UPS's tracking system on their website. For international shipments or USPS shipments, you'll need to track these with USPS. Almost all of our shipments are shipped with UPS and you will be notified if shipped differently.

Yes! Believe it or not, being located so close to Canada, we're pretty popular north of the border! We ship internationally on a daily basis - Germany, Australia, you name it! Simply add the product(s) to your cart to see our live shipping rates. Please contact our customer service department for available options.

Absolutely! We offer the best and easiest to understand returns process in golf! Simply visit our RETURNS page for the details. Personalized or custom items do not qualify for a return/refund. As long as the product(s) is still in new/unused condition, you qualify!

No worries! Most of the time when your tracking number hasn't updated, it's because UPS hasn't scanned the package into their hub yet OR they missed a scan. This doesn't mean your package isn't on the way; it's just not tracking yet. Be patient! Tracking information should update within a few hours after you receive your tracking number email.

Most of the time when your card is declined its typically because of incorrect billing address information. Please keep this in mind if you're shipping someplace other than where the card is physically billed to; our processing system is looking for that information to match up...for security reasons of course. You also want to make sure you've inputted your credit card #, expiration date and security code correctly. You'll receive confirmation as soon as your order goes through successfully.

If you've placed a declined order or multiple declined orders, there may be pending charges on your credit card statement. No worries! While they appear to be charges, we don't have any authorization to settle against declined transactions. These pending charges will usually wipe out from your statement within 24-48 hours.

Do you ship signature required? No. We understand you're busy and not always home to receive your package(s), so we don't ship with signature required. If UPS is uncomfortable leaving the package in fear of damage or theft, they may require a signature upon delivery.

I already placed my order and it hasn't shipped yet, can I change my order? If your order hasn't physically left our facility yet and your package hasn't been packed yet, there's a chance we can still alter your order. We ship very quickly, so the sooner you contact us to change your order, the better. Calling our customer service department is the most effective way to get this completed.