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FREE SHIPPING sitewide* no minimums + FREE RETURNS | instant discounts in cart

Customer Service

Here at Carl's, we do our best to make every customer's experience unforgettable. Let us knock your socks off with our world class customer service. See some of our most common topics of discussion below. Don't see the answer you're looking for? Click through to our detailed information for the nitty-gritty. If you still have questions, feel free to shoot us an email or give us a call at 248-335-8095! We're happy to help answer your questions.

Have questions about equipment? Read our Golf Equipment FAQ.

Shipping & Delivery

We strongly believe in getting your product in-hand as fast as possible! Being in Metro Detroit, we are centrally located, so getting you your goods in a timely manner isn't a hassle! Orders placed on our website for in-stock items are shipped next business day and if placed before 11 a.m. EST will leave the same day. We primarily ship with UPS and offer a plethora of affordable, expedited shipping methods. We are constantly negotiating with our carriers to be sure you are getting the best shipping prices/services anywhere.

For in-stock items shipping next day, you will receive an email confirmation of your order shipping with your tracking information. In the unlikely event your order is out-of-stock, a customer service representative will be in contact with you to discuss options or actions taken to fulfill your order ASAP. Please see our detailed SHIPPING page for more information.

Privacy & Security

Carl's Golfland will not sell your information or use your personal information unnecessarily. Your information is used strictly to benefit you, our customer, for product updates and order information. Please see our PRIVACY POLICY for how your information is used.

Carl's Golfland takes security very seriously and strives to implement the highest standards in online fraud prevention to best protect our customers from today's online risks.


With our EVERYDAY FREE RETURNS, it's easy to see that we've got you covered. Simply visit our RETURNS page to obtain detailed information as to whether or not you qualify for a return.

Fill out our easy-to-understand returns form to obtain a pre-paid UPS label to have your stuff sent back...that's it! Our speedy return's department will be sure to process your refund within 1-2 business days upon arrival. *Helpful Hint* Keep your tracking information handy to see when your package arrives that way you'll know when to expect your refund.


In order to exchange your merchandise, be sure to send your product back to our facility using our EVERYDAY FREE RETURNS process. Whenever convenient for you, replace your order for the correct/desired product. We'll be issuing a refund for your returned merchandise within 1-2 business days of its' arrival. You can also wait to receive your refund first before's totally up to you. Have additional questions? See our RETURNS page for more.

Payment, Pricing, Tax & Promotions

We accept all major Credit Cards and PayPal. If you are having trouble placing your order online, give us a call, we can do it right over the phone as well!

We also accept Carl's Golfland Gift cards. Please enter the gift card number at checkout to redeem. Carl's Golfland Gift cards do NOT expire and never depreciate in value.If you have "Carl's Bucks" to redeem please enter the card number at checkout. Please note the expiration date on the back of the card. Carl's Bucks are redeemable for merchandise or services only and hold no cash value of any kind. One Carl's Bucks redemption per customer, per event. Not valid on Wilson or Ping products.

We work hard with our vendors to offer you the guaranteed lowest prices vs. any of our competitors and never hesitate to slash prices! See our LOW PRICE GUARANTEE page for more information. Our 30-day price protection policy is in-place to help with that as well. Be confident purchasing from Carl's as we are always the pricing leader when it comes to your golfing needs.

Carl's Golfland currently doesn't offer any sort of online coupons, but we do run promotions from time-to-time. Generally, any promotion we offer will automatically be applied to your cart to make your shopping experience as seamless as possible and to give you peace-of-mind. Some manufacturer restrictions may apply so please read the fine print to see if you qualify.

All gift cards redeemed will be reviewed by Carl’s Golfland customer service for validity and value. Orders are not deemed accepted until gift cards are validated and approved.

Despite our efforts, the information on the "website" may occasionally be inaccurate, incomplete or out-of-date. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.

In compliance with sales tax laws, we automatically collect sales tax for those states that require it, including Michigan (our physical location) and Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming based on the ship-to address you specify* at checkout. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. *NOTE: We are not required to and do not collect sales or use tax in states other than those stated above. However, internet sales to some states might be subject to use tax in the state in which you reside. For more information, visit your state’s tax information website.

Select products from the following brands are excluded from all promotions - Adidas, Callaway, Odyssey, Garmin, Bushnell, Cleveland, Dunning, Datrek, Bag Boy, Ecco, EP Pro, Footjoy, Honma, IBKUL, Jo Fit, Johnnie-O, Linksoul, Mizuno, Mizzen & Main, Nike Golf, Ping, Ray Ban, Oakley, Smathers & Branson, Srixon, Sun Mountain, Tail Activewear, Taylormade, Titleist, Tour Edge, Under Armour, Club Glove, Wilson, Yeti, XXIO and Zero Restriction.

Contact Us

Our customer service hours vary by season, but we can typically be reached by phone between 9am EST and 5pm EST. You can also reach us through our CONTACT US page. Fill out a brief inquiry and send it over with any pertinent information. We'll be sure to get back with you within 1 business day.

Price Matching Policy

When you shop at Carl's, we want you to know you're getting the lowest price anywhere! We make your buying decisions easy so you don't have to do all the shopping around. We also feature a 30-day Price Protection Guarantee and Price Matching Policy to make sure you're covered if we slash a price or if our competitors pull a fast one on us! See our LOW PRICE GUARANTEE here.

Frequently Asked Questions

I just placed my order. When will it ship?+

Will I receive tracking information and when?+

OK, so my order shipped. When can I expect it?+

I received my tracking number email. Now how do I track it?+

Do you ship internationally?+

Do you accept returns? How do I set a return up?+

My tracking number isn't working with UPS? What's the deal?+

My order keeps getting declined and now I see multiple charges on my card. What's going on?+

Other F.A.Q.'s+