CUSTOMER SERVICE

Here at Carl's, we do our best to make every customer's experience unforgettable. Let us knock your socks off with our world class customer service. See some of our most common topics of discussion below. Don't see the answer you're looking for? Scroll to our FAQ or if you still have questions, feel free to shoot us an email or give us a call at 877-412-2757. We're happy to help answer your questions.

Have questions about equipment? Read our Golf Equipment FAQ.

Returns

With our EVERYDAY FREE RETURNS, it's easy to see that we've got you covered. Simply visit our RETURNS page to obtain detailed information as to whether or not you qualify for a return.

Fill out our easy-to-understand returns form to obtain a pre-paid UPS label to have your stuff sent back...that's it! Our speedy return's department will be sure to process your refund within 1-2 business days upon arrival. *Helpful Hint* Keep your tracking information handy to see when your package arrives that way you'll know when to expect your refund. Check out our full return policy HERE.


Shipping 

We strongly believe in getting your product in-hand as fast as possible! Being in Metro Detroit, we are centrally located, so getting you your goods in a timely manner isn't a hassle! Orders placed on our website for in-stock items are shipped next business day and if placed before 12 p.m. EST will leave the same day. We primarily ship with UPS and offer numerous affordable, expedited shipping methods. We are constantly negotiating with our carriers to be sure you are getting the best shipping prices/services anywhere.

For in-stock items shipping next day, you will receive an email confirmation of your order shipping with your tracking information. In the unlikely event your order is out-of-stock, a customer service representative will be in contact with you to discuss options or actions taken to fulfill your order ASAP. Please see our detailed SHIPPING page for more information.


Locations

CARL'S GOLFLAND - BLOOMFIELD HILLS

1976 S. Telegraph Rd.

Bloomfield Hills, MI 48302

248-335-8095

Hours of Operation:

Mon-Sat: 9am - 8pm

Sun: 10am - 6pm

CARL'S GOLFLAND AT ST. JOHN'S

44135 Five Mile Rd

Plymouth, MI 48170

734-354-9274

Hours of Operation:

Mon-Sat: 9am - 8pm

Sun: 10am - 6pm


Curbside Pickup

We now offer contactless curbside pickup at either Carl's Golfland location. To set up your order, upon checkout, please select which location you'll be picking up your product(s) from. Please allow 2-4 hours for our team to prepare your order and contact you with pickup details via email. Pickup times are avaialble daily from 9-5pm.


Support

Online Specialists

Get equipment or style advice anytime, anywhere. Have an order related question? 

Email Us or call 877.412.2757


Policies

Privacy & Security

Carl's Golfland will not sell your information or use your personal information unnecessarily. Your information is used strictly to benefit you, our customer, for product updates and order information. Please see our PRIVACY POLICY for how your information is used.

Carl's Golfland takes security very seriously and strives to implement the highest standards in online fraud prevention to best protect our customers from today's online risks.

Returns

With our EVERYDAY FREE RETURNS, it's easy to see that we've got you covered. Simply visit our RETURNS page to obtain detailed information as to whether or not you qualify for a return.

Fill out our easy-to-understand returns form to obtain a pre-paid UPS label to have your stuff sent back...that's it! Our speedy return's department will be sure to process your refund within 1-2 business days upon arrival. *Helpful Hint* Keep your tracking information handy to see when your package arrives that way you'll know when to expect your refund.

Exchanges

In order to exchange your merchandise, be sure to send your product back to our facility using our EVERYDAY FREE RETURNS process. Whenever convenient for you, replace your order for the correct/desired product. We'll be issuing a refund for your returned merchandise within 1-2 business days of its' arrival. You can also wait to receive your refund first before placing...it's totally up to you. Have additional questions? See our RETURNS page for more.

Price Match option

When you shop at Carl's, we want you to know you're getting the lowest price anywhere! We make your buying decisions easy so you don't have to do all the shopping around. We also feature a 30-day Price Protection Guarantee and Price Matching Policy to make sure you're covered if we slash a price or if our competitors pull a fast one on us! See our LOW PRICE GUARANTEE here.

Payment, Pricing & Promotions

We accept all major Credit Cards, PayPal and will soon be offering Apple Pay. If you are having trouble placing your order online, give us a call, we can do it right over the phone as well!

We also accept Carl's Golfland Gift Cards. Please enter the gift card number at checkout to redeem. Carl's Golfland Gift cards do NOT expire and never depreciate in value.

We work hard with our vendors to offer you the guaranteed lowest prices vs. any of our competitors and never hesitate to slash prices! See our LOW PRICE GUARANTEE page for more information. Our 30-day price protection policy is in-place to help with that as well. Be confident purchasing from Carl's as we are always the pricing leader when it comes to your golfing needs.

Carl's Golfland currently doesn't offer any sort of online coupons, but we do run promotions from time-to-time. Generally, any promotion we offer will automatically be applied to your cart to make your shopping experience as seamless as possible and to give you peace-of-mind. Some manufacturer restrictions may apply so please read the fine print to see if you qualify.

Despite our efforts, the information on the "website" may occasionally be inaccurate, incomplete or out-of-date. In the event of a pricing error or discrepancy on our site with respect to products or services, we reserve the right to cancel any orders (or partial orders) for such products or services.

In compliance with sales tax laws, we automatically collect sales tax for those states that require it, including Michigan (our physical location) and Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming based on the ship-to address you specify* at checkout. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. *NOTE: We are not required to and do not collect sales or use tax in states other than those stated above. However, internet sales to some states might be subject to use tax in the state in which you reside. For more information, visit your state’s tax information website.

SELECT PRODUCTS from the following brands are excluded from all promotions - Adidas, Callaway, Odyssey, Garmin, Bushnell, Cleveland, Dunning, Datrek, Bag Boy, Ecco, EP Pro, Footjoy, Honma, IBKUL, Jo Fit, Johnnie-O, Linksoul, Mizuno, Mizzen & Main, Nike Golf, Ping, Ray Ban, Oakley, Smathers & Branson, Srixon, Sun Mountain, Tail Activewear, Taylormade, Titleist, Tour Edge, Under Armour, Club Glove, Wilson, Yeti, XXIO and Zero Restriction.

Contact us

Our customer service hours vary by season, but we can typically be reached by phone between 9am EST and 5pm EST. You can also reach us through our CONTACT US page. Fill out a brief inquiry and send it over with any pertinent information. We'll be sure to get back with you within 1 business day.


FAQ

I just placed my order. When will it ship?

Orders placed with Carl's Golfland will be shipped within 1 business day! In the rare instance of an out-of-stock item, one of our customer service representatives will be in touch with you to discuss options or course of action.

Will I receive tracking information and when?

Absolutely! As soon as your product is picked up by the carrier (generally around 5pm EST), emails are automatically uploaded to your order and emailed to you! As long as you have your email address typed into your order correctly, you'll get one. If you don't, be sure to check in your SPAM folder. Every so often we see these emails end up there.

OK, so my order shipped. When can I expect it?

The answer to this question is largely based on the type of shipping you selected upon checkout and where you're located. If you chose standard shipping, see the map on our SHIPPING page. If you chose an expedited shipping service (UPS Next Day Air, 2 Day Air, 3 Day Select), your package is guaranteed to be delivered in that amount of time. Please note the first business day is the first business day AFTER your package ships. Example: If you place your order on Friday with Next Day Air Service, your package will ship the next business day (Monday) with overnight service, arriving on Tuesday.

I received my tracking number email. Now how do I track it?

If you received your tracking number email, simply plug that number into UPS's tracking system on their website. For international shipments or USPS shipments, you'll need to track these with USPS. Almost all of our shipments are shipped with UPS and you will be notified if shipped differently.

Do you ship internationally?

Yes! Believe it or not, being located so close to Canada, we're pretty popular north of the border! We ship internationally on a daily basis - Germany, Australia, you name it! Simply add the product(s) to your cart to see our live shipping rates. Please contact our customer service department for available options.

Do you accept returns? How do I set a return up?

Absolutely! We offer the best and easiest to understand returns process in golf! Simply visit our RETURNS page for the details. Personalized or custom items do not qualify for a return/refund. As long as the product(s) is still in new/unused condition, you qualify!

My tracking number isn't working with UPS? What's the deal?

No worries! Most of the time when your tracking number hasn't updated, it's because UPS hasn't scanned the package into their hub yet OR they missed a scan. This doesn't mean your package isn't on the way; it's just not tracking yet. Be patient! Tracking information should update within a few hours after you receive your tracking number email.

My order keeps getting declined and now I see multiple charges on my card. What's going on?

Most of the time when your card is declined its typically because of incorrect billing address information. Please keep this in mind if you're shipping someplace other than where the card is physically billed to; our processing system is looking for that information to match up...for security reasons of course. You also want to make sure you've inputted your credit card #, expiration date and security code correctly. You'll receive confirmation as soon as your order goes through successfully.

If you've placed a declined order or multiple declined orders, there may be pending charges on your credit card statement. No worries! While they appear to be charges, we don't have any authorization to settle against declined transactions. These pending charges will usually wipe out from your statement within 24-48 hours.

Other F.A.Q.'s

Am I responsible for Sales Tax? In compliance with sales tax laws, we automatically collect sales tax for those states that require it, including Michigan (our physical location) and Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming based on the ship-to address you specify*. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. *NOTE: We are not required to and do not collect sales or use tax in states other than those stated above. However, internet sales to some states might be subject to use tax in the state in which you reside. For more information, visit your state’s tax information website.

Do you ship signature required? No. We understand you're busy and not always home to receive your package(s), so we don't ship with signature required. If UPS is uncomfortable leaving the package in fear of damage or theft, they may require a signature upon delivery.

I already placed my order and it hasn't shipped yet, can I change my order? If your order hasn't physically left our facility yet and your package hasn't been packed yet, there's a chance we can still alter your order. We ship very quickly, so the sooner you contact us to change your order, the better. Calling our customer service department is the most effective way to get this completed.